1. Core Warranty Coverage
This warranty is explicitly limited to:
- Defects originating from faulty materials or workmanship.
- Failures that occur during normal use, provided the product is:
- Installed exactly as specified in the official installation manual.
- Operated within the defined parameters of the operating manual.
- Maintained according to the recommended preventive maintenance schedule.
2. Critical Exclusions (What Voids the Warranty)
The warranty does not apply to any failure caused by:
- Customer Error or Neglect:
- Incorrect installation, wiring, or modification.
- Physical damage from mishandling, accident, or improper storage/transport.
- Failure to perform required calibration or maintenance.
- Use of non-standard accessories, gases, or power supplies.
- Unapproved Environmental Conditions:
- Operation outside the specified temperature, pressure, humidity, or atmospheric ranges.
- Exposure to corrosive chemicals or gases not declared during the order.
- Use in applications or hazardous areas for which the product was not certified.
- Normal Wear and Depletion:
- The natural end of life for consumables (e.g., sensors, batteries, filters).
3. Claim Process & Final Authority
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Report & Inspection:
Any instrument claimed to be defective must be informed to the OEM and returned to the manufacturer for evaluation.
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Manufacturer's Decision is Final:
The manufacturer's (or OEM's) technical report determining the root cause of failure
is final and binding. This report alone decides if the repair is covered under warranty or falls under the listed exclusions.
4. Financial Responsibility
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Warranty Cases:
Covered repairs or replacements will be performed at no charge.
-
Non-Warranty Cases:
If the failure is determined to be due to an excluded cause, the customer is responsible for
all associated costs, including:
- Labor and parts at current service rates.
- All logistical shipping costs.
- Any site visit charges.
5. Acceptance
By proceeding with the purchase order, the customer explicitly accepts these specific terms and conditions
as an integral part of the agreement, supplementing any general warranty clause in the tender.
Key Takeaways for the Customer
- Strict Compliance is Mandatory: Follow all manuals precisely for installation, operation, and maintenance.
- Your Actions Determine Coverage: Improper handling, environment, or neglect will void the warranty.
- The Manufacturer Judges All Claims: Their evaluation of the failure's cause is final.
- You Bear Costs for Excluded Failures: Be prepared to pay for repairs resulting from misuse or external damage.
