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Standard Warranty
 
Respo Products, Inc. warrants products manufactured and sold by RAE Systems to be free from defects in materials and workmanship for the periods listed in the tables on the following pages. This warranty is expressly limited to the original owner who purchases the equipment directly from Respo Products or from an authorized Respo Products Distributor.

To maintain this limited warranty, the product must be operated, calibrated, and maintained in accordance with the Operation and Maintenance Manual supplied with the product. Abuse, mechanical damage, alteration, or repairs not made in accordance with the Operation and Maintenance Manual void the Respo Products Standard Limited Warranty.

The obligation of Respo Products under this limited warranty is limited to the repair or replacement of components deemed by the Respo Products Technical Support Center to have been defective under the scope of this Standard Limited Warranty. To receive consideration for warranty repair or replacement, the product must be returned to a Respo Authorized Service Partner or to Respo Products in San Jose, California, USA, with transportation and shipping charges prepaid. If the product is being returned to Respo Products, it is necessary to obtain a return authorization number (RMA) from Respo Products prior to shipment.

This limited warranty is expressly in lieu of any and all representations, express or implied, including but not limited to the warranty of fitness for a particular purpose. Respo Products will not be liable for loss or damage of any kind connected to the use of its products or failure of its products to function or operate properly.

For more information on our Standard Limited Warranty, please contact your appropriate Respo Products distributor/representative.
 
Respo Products' Standard Limited Warranty covers the instrument and its critical components as follows:
 

Instruments

Warranty Period

Personal Radiation Detectors

One year from date of original purchase

MiniRAE 2000, ppbRAE, MultiRAE Plus,
EntryRAE, QRAE, QRAE Plus, VRAE, UltraRAE:
electronic printed circuit boards, switch panels, displays, and enclosures

As long as the instrument is in service by the original owner1

AreaRAE, AreaRAE IAQ, MiniRAE 3000, ppbRAE 3000, RAEGuard PID, RAELink2,  SentryRAE, Solar Panel Systems:
electronic printed circuit boards, switch panels, displays, and enclosures

One year from the date of original purchase

1

Respo Products Lifetime Warranty covers specific parts only. It does not include labor charges to replace the covered component. An instrument that has a failure of a covered component often requires other services. Respo Products will replace covered components at no additional charge if the work is performed as part of One Price Repair. Otherwise Respo Products will charge a flat fee of $175 to replace the component covered by the Lifetime Limited Warranty

 

 

Instrument Components

Warranty Period

Battery packs, sampling pumps, and other components (either installed in an instrument or purchased separately), which by their design are consumed or depleted during normal operation, or which may require periodic replacement

One year from date of original purchase

Sensors and Lamps

Warranty Period

O2, LEL, H2S, and CO sensors

2Years (see below)

All other electrochemical toxic gas sensors

1 Year (see below)

10.6eV photoionization detector lamps for MiniRAE 2000 only

3 Years

10.6eV photoionization detector lamps for ToxiRAE Plus, MultiRAE Plus, ppbRAE
Plus, and RAEGuard PID

1 Year

9.8eV photoionization detector lamps

6 Months

11.7eV photoionization detector lamps

30 Days

Oxygen (O2), combustible gas (LEL) and electrochemical sensors are normally consumed during their service life. RAE Systems and RAE Authorized Service Partners will replace defective sensors under the following terms:

 

Sensors with two-year warranties (O2, LEL, H2S, CO) that fail in their first year of service will be replaced with a sensor having a remaining warranty at least equal to that of the replaced sensor, up to a maximum of two years, at the option of RAE Systems or a RAE Authorized Service Partner.

   

 

 

Sensors with two-year warranties (O2, LEL, H2S, CO) that fail in their second year of service will be replaced with a sensor having a remaining warranty at least equal to that of the replaced sensor, up to a maximum of one year, at the option of RAE Systems or a RAE Authorized Service Partner.

   

 

 

Sensors with one-year warranties (all other electro-chemical sensors) that fail will be replaced with a sensor having a remaining warranty at least equal to that of the replaced sensor, up to a maximum of one year, at the option of RAE Systems or a RAE Authorized Service Partner.

Damage to combustible (LEL) sensors incurred by exposure to known sensor poisons (such as silicones, tetra-ethyl-lead, and/or other substances as noted in the operator’s manual) may (at the unilateral discretion of the RAE Systems Customer Advocacy Department) void this warranty as it applies to the replacement of combustible sensors.

Warranty Matrix

Warranty is from date of sale. Any major component not specifically identified below is covered under the Standard Limited Warranty for the instrument.
Model

Product

Instrument>1 Components 9.8 eV 10.6 eV 11.7 eV O2, LEL, H2S, CO All other EC
Single
Gas
PGM-1700 ToxiRAE 3 2 Yrs NA NA NA 2 Yrs NA  
PGM-11xx ToxiRAE II 2 Yrs 1 Yr NA NA NA 2 Yrs 1 Yr
PGM-10x0

PGM-1020
BadgeRAE 2 Yrs NA NA NA NA 2 Yrs NA
PGM-18xx

PGM-1020
ToxiRAE Pro 1 Yr 1 Yr 6
Mos.
1 Yr NA 2 Yrs 1 Yr
MultiGas PGM-6208 MultiRAE Lite 2
Yrs
1 Yr 6
Mos
1
Yr
NA 2 Yrs 1 Yr
PGM-6228 MultiRAE 2
Yrs
1 Yr 6
Mos
1
Yr
NA 2 Yrs 1 Yr
PGM-6248 MultiRAE Pro 2
Yrs
1 Yr 6
Mos
1
Yr
NA 2 Yrs 1 Yr
PGM-50-5P MultiRAE Plus Lifetime 1 Yr 6
Mos
1
Yr
1
Mo
2 Yrs 1 Yr
PGM-3000 EntryRAE Lifetime 1 Yr NA 1
Yr
NA 2
Yrs
NA
PGM-2400 QRAE II 2
Yr
1 Yr NA NA NA 2
Yrs
1 Yr
PGM-50/48 QRAE Lifetime 1 Yr NA NA NA 2
Yrs
1 Yr
PGM-20xx QRAE Plus Lifetime 1 Yr NA NA NA 2
Yrs
1 Yr
PGM-78xx VRAE Lifetime 1 Yr NA NA NA 2 Yrs 1 Yr
PGM-54 MultiRAE IR 1 Yr 1 Yr 6 Mos 1 Yr 1 Mo 2 Yrs 1 Yr
PID FGM-1000

FGM-1001

FGM-1002
RAEGuard
PID
1
Yr
1 Yr NA 1
Yr
NA NA NA
PGM-7240 ppbRAE
Plus
Lifetime 1 Yr NA 1
Yr
NA NA NA
PGM-7600 MiniRAE 2000 Lifetime 1 Yr 6
Mos
3
Yrs
1
Mo
NA NA
PGM-7300 MiniRAE Lite 1Yr 1Yr NA 3 Yrs NA NA NA
PGM-7320 MiniRAE 3000 1
Yr
1 Yr 6
Mos
3
Yrs
1
Mo
NA NA
PGM-7340 ppbRAE 3000 1 Yr 1 Yr NA 3 Yrs NA NA NA
PGM-7360 UltraRAE 3000 1 Yr 1 Yr 6 Mos 3 Yrs NA NA NA
PGM-7200 UltraRAE Lifetime 1 Yr 6
Mos
1
Yr
NA NA NA
PGM-30 ToxiRAE Pro 1 Yr 1 Yr NA 1 Yr NA NA NA
Wireless PGM-5020 AreaRAE3 1 Yr 1 Yr NA 1 Yr NA 2 Yrs 1 Yr
AutoRAE GTS-1000 AutoRAE Lite 1 Yr NA NA NA NA NA NA
DKS-3000 AutoRAE 1 Yr NA NA NA NA NA NA
PRD Various

PRDs

1 Yr NA NA NA NA NA NA

1  Product electronics, switch panels, enclosures, displays

2  Sampling Pumps, rechargeable batteries

3  All AreaRAE variations, including AreaRAE Steel

 
   
 

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